Helpdesk as a Service
Your IT support department, without the headcount
We professionalise your support desk with SLA, multi-channel and real metrics. Your team opens a ticket; we handle the rest.
We professionalise your support desk with SLA, multi-channel and real metrics. Your team opens a ticket; we handle the rest.
Forget the "friend's IT person", the WhatsApp to the technical director, or the vendor who replies two days later.
Response and resolution times committed by contract. If we miss them, we cover the penalty.
Tickets, email, phone, chat, Teams or Slack. Your team picks the channel they are comfortable with.
Monthly reports with tickets by category, response times, satisfaction and recurring patterns to fix.
Behind the helpdesk are engineers with 5+ years of experience, not interns reading scripts.
Your team opens tickets, tracks them, browses history and the knowledge base from a single portal.
A single point of contact who knows your business, stack and priorities. No starting from scratch every time.
Live ticket queue, real-time SLA, connected team, real metrics. Total visibility of your support without opening an email.
Everything your team needs day-to-day, covered by a single point of contact.
Windows, macOS, Office 365, Google Workspace, peripherals and mobility.
Onboarding, offboarding, role changes, permissions, MFA and password policies.
ERP, CRM, common SaaS tools: we act as L1 and escalate to vendor when needed.
Telco, ISP, hardware vendors, SaaS platforms. You no longer raise tickets to third parties.
Inventory, remote configuration, patching and secure wipe of lost devices.
Automated procedures for adding and removing employees with all their accounts and access.
Via portal, email, phone or Teams. Automatic categorisation and assignment to the right specialist.
We confirm receipt, validate the information and start the diagnosis. The user knows what is happening.
92% is resolved at L1. The rest escalates to L2 (systems/networks) or L3 (specialists/vendor).
Validation with the user, satisfaction survey, and knowledge base documentation if relevant.
See in 30 minutes what a managed helpdesk could deliver for you.
From €380/month on the Essential plan for small teams. The fee is calculated as base + number of users. Use the calculator on the home page for an instant estimate.
The Business plan includes on-call coverage for critical incidents. The Enterprise plan includes full 24/7 coverage for designated users.
It can replace or complement it. In teams of fewer than 30 it usually replaces; in larger teams it complements internal IT, taking over L1 so they focus on strategic projects.
During onboarding we document your specific stack and train the team. For vertical tools we act as the contact point and escalate to the vendor under their SLA.