24/7 Service · Andorra & EU

Cybersecurity and IT support, without the complications, for your SME

Managed helpdesk, 24/7 EDR, fractional CISO and ISO 27001 / ENS audits. One partner to keep your business running, secure and certifiable.

Explore services Free maturity assessment
tech.izuuk.com / dashboard
IZUUK · TECH
Live
Threats blocked
1,247 +12%
Tickets resolved
89 +5%
Uptime
99.9%
Recent events
! Ransomware blocked · WS-marketing-04 02:14
⚠ Suspicious login from unusual IP 01:47
✓ Critical patch deployed · 47 endpoints 00:12
Last hour activity ↑ 23%
Endpoint protected
Response in 15min
0
SMEs protected
0
SLA compliance
0
Average response
0
EDR coverage
Our services

A complete solution, run by specialists

We cover the four critical areas of technology and cybersecurity so your team can focus on growing the business.

Helpdesk as a Service

Your external IT support team, with SLA, multi-channel and real metrics. From the simplest incident to vendor coordination.

  • Tickets, chat and phone
  • SLA guaranteed by contract
  • Monthly activity reporting
  • L1, L2 support and L3 escalation
View details

24/7 Managed EDR

Advanced endpoint detection and response, monitored by our service. We stop threats traditional antivirus does not even detect.

  • Next-gen EDR/XDR
  • 24/7 Service with human analysts
  • Proactive threat hunting
  • Incident response included
View details

CISO as a Service

The security leader your SME cannot afford full-time. Strategy, governance, risk and board reporting.

  • Annual strategic plan
  • Risk and compliance management
  • Tech vendor coordination
  • Quarterly executive reporting
View details

ISO 27001 & ENS Audits

We take you from zero to certified. Diagnosis, planning, control implementation and support during the external audit.

  • Initial gap analysis
  • Documentation and policies
  • Control implementation
  • Audit support
View details
Live demo

See what you will be looking at every day

We do not just tell you what we do — we show you. Switch between services to see the actual panel you will get as a customer.

Your team, one single window

Live ticket queue, real-time SLA, connected team and real metrics. Total visibility of your support without opening an email.

  • Multi-channel tickets with contractual SLA
  • L1, L2 and L3 team visible in real time
  • SLA compliance above 99%
  • Monthly executive reporting
View Helpdesk service →
tickets.izuuk.com / queue
Helpdesk · 89 open
Live
HIGH #4729 Outlook not syncing with Exchange M. García 28min L2 · Joan
MED #4728 Active Directory password reset A. Roca 1h 12min L1 · Carla
HIGH #4727 VPN disconnects every 5 minutes P. Soler 2h 47min In progress
LOW #4726 Configure corporate email signature J. Martín 3h 22min Assigned
TEAM · JM CR AL SLA: 99.2%

Continuous monitoring of every endpoint

Each square is an endpoint under our protection. The EDR watches them 24/7. When something abnormal happens, it is contained before your user notices.

  • Next-generation EDR/XDR
  • 24/7 Service with human analysts
  • Automatic containment in seconds
  • Incident response included
View EDR service →
tech.izuuk.com / endpoints-map
247 endpoints · 24/7 watch
EDR active
Healthy 240 Warning 6 Threat 1
Detections last 24h
02:14 Ransomware (LockBit) · WS-marketing-04 Isolated 12s
04:52 Suspicious PowerShell · SRV-app-02 Investigating
07:31 RDP brute-force · 142 attempts IP blocked

Board-ready executive dashboard

Overall maturity, compliance by standard and open risks. Ready to present at board meetings — no need to translate from IT jargon.

  • Annual strategic plan with KPIs
  • Quarterly board reporting
  • Active risk and vendor management
  • Crisis leadership if there is an incident
View CISO service →
ciso.izuuk.com / executive-board / Q2-2026
Executive board · Q2 2026
For board
78/100
Security maturity
↑ 6 points vs Q1
Compliance
ISO 27001
85%
ENS High
72%
GDPR
100%
NIS2
64%
Top open risks
CRIT Missing MFA on privileged access → CTO
HIGH Backup without restore test → IT Mgr
HIGH Critical vendor without DPA → Legal

Detailed certification roadmap

Phases completed, controls deployed, open findings and days to external audit. No surprises, no "we're almost there".

  • ISO 27001:2022 and ENS High
  • From zero to certified in 6 months
  • Support during external audit
  • Annual maintenance afterwards
View Audits service →
audit.izuuk.com / iso-27001 / roadmap
ISO 27001:2022 · 64%
Audit in 47 days
✓DiagnosisMar 12
✓PlanMar 26
✓DocumentsApr 18
◐Implementationin progress
○Internal auditMay 28
○Cert.Jun 12
Annex A · 93 controls
Implemented59/93
In progress17
Pending12
Open findings
!Outdated key policyA.5.17
!Q1 training evidence missingA.6.3
iImprove XYZ system logsA.8.15
✓MFA on critical accessclosed
Maturity assessment

How prepared is your business?

6 questions, 60 seconds. We give you a score and concrete recommendations for your reality.

Question 1 of 6
How we work

From the first call to the first month in 4 steps

Agile onboarding without endless paperwork or never-ending meetings. We start delivering value from week one.

DAY 1 Discovery meeting

We learn about your business, team, current stack and priorities. No unnecessary jargon. We leave with a clear diagnosis and a proposal that fits your reality.

WEEK 1 Onboarding plan

We agree on scope, SLA and rollout plan. We assign a dedicated Customer Success who will be your single point of contact throughout.

WEEK 2 Deployment and connection

We connect tools, deploy EDR agents, configure the helpdesk and migrate open tickets. Your team barely notices the change, except they can now open tickets.

MONTH 1 100% operational

EDR monitoring, helpdesk responding, first executive report delivered. From here, monthly KPI review and continuous improvement.

About IZUUK

We speak your language, not the vendor's

We are a team of engineers and consultants who really know what an SME looks like from the inside. No infinite budgets, no entire departments, in a hurry, and with owners who barely sleep.

We design services so you do not need a master's degree to understand your bill or a committee to approve a change. Enterprise coverage with the closeness of a colleague.

8+ years
Specialised in SMEs
25+
In-house specialists
100%
Multilingual support
0
Data outside the EU
IZUUK team working on cybersecurity infrastructure
EDR operating
+1,247 threats / month

Your trusted technology partner

One contact, one invoice, one team taking care of your entire technology stack.

Technology partners

We work with the industry leaders

Official partners of the main cybersecurity and cloud vendors. We bring enterprise technology to your SME without the enterprise complexity.

Frequently asked questions

Everything you usually ask before getting started

The standard commitment is 12 months. For one-off audit or consulting services there is no minimum term. If you need a different model, we can discuss it.

No. Our entire infrastructure is in EU data centers (Spain and Germany) and we only work with vendors compliant with GDPR and NIS2.

It depends on your needs. We can fully replace, complement your in-house team handling specific layers, or act as overflow at peak times. We define it together during the discovery phase.

For Helpdesk and EDR, between 2 and 4 weeks from signing. For CISO as a Service, we start in 7 days. For ISO/ENS audits, it depends on the starting point: gap analysis takes 3-4 weeks.

Contractual SLA with penalties, quarterly NPS, and a monthly executive report with KPIs (tickets resolved, average response time, threats detected, etc.). Full transparency.

Yes. We have a structured migration process to coordinate handoff with the outgoing provider without service interruptions. We have done it dozens of times.

Let's talk

Request a custom proposal

We respond within 24 business hours with an initial assessment and, if there is a fit, schedule a free discovery call.

Why talk to us?

No commitment, no aggressive selling. The first call is to see if we are a good fit, not to push a service on you.

info@izuuk.com
24/7 customer support
Monday to Friday, 9:00 — 19:00 CET

📍 Andorra · EU
Remote service across Europe and LATAM

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